Shipping policy

STANDARD FREE WORLDWIDE SHIPPING:

DELIVERY TIMELINE:
LOCAL (EAST & WEST MALAYSIA)	FREE SHIPPING	TIMELINE 3-5 Working Days
HONG KONG/ CHINA	FREE SHIPPING	3-7 Working Days
INTERNATIONAL (ASIA, USA) Singapore/ Indonesia / Japan/ Thailand / Brunei/ Cambodia/ United States/ Philippines/ Laos/ Myanmar/ Vietnam/ India/ USA/ Canada/ United Kingdom/ Europe and all other destinations.	FREE SHIPPING Orders above RM300	7-14 Working Days

Please email info@thehouse-group.com.my or WhatsApp at +60178998295 if you may require our assistance, we will be delighted to assist you with your inquiry.

READY STOCK:

Items are usually delivered within 1-5 working days.

Upon receiving payment, The House will process your order and ship out within 24 hrs. Parcel will reach your doorstep in estimated 1-5 working days depending on the courier service. The House reserve the right to engage with courier service of our choice.

You will received tracking number and link via SMS and email notifications once your parcel has been shipped out. Kindly trace your parcel via https://easyparcel.com/my/easytrack/. If you are unable to trace your parcel within the next 3-5 working days upon receiving tracking number notifications, kindly contact The House customer care at info@thehouse-group.com.my or WhatsApp at +60122832189 if you may need assistance to trace your parcel.

The House is not responsible for any unclaimed parcels, additional costs for re-delivery will be borne by the customer.

PREORDER:

Items are usually delivered within 8-13 working days.

SAME DAY DELIVERY:

To arrange for same day delivery, kindly place your orders before 2pm during working days from Monday - Friday, is will be delivered on the same day by 6pm via Grab or Lalamove with additional RM20 fees charged. Kindly select Same Day Delivery at Check Out page and key in the necessary details required. This arrangement is only applicable for Klang Valley.

SELF COLLECTIONS:

To arrange for self collections, kindly place your orders before 2pm during working days from Monday - Friday. Send your Order Number and Payment Receipts via WhatsApp at +60178998295. Our team will prepare your item for your collections within the same day. You can collect between 5pm - 9pm (before our shop is closed).

DELIVERY & TRACKING:

You will received tracking number and link via SMS and email notifications once your parcel has been shipped out. Kindly trace your parcel via https://easyparcel.com/my/easytrack/. If you are unable to trace your parcel within the next 3-5 working days upon receiving tracking number notifications, kindly contact The House customer care at info@thehouse-group.com.my or WhatsApp at +60178998295 if you may need assistance to trace your parcel.

The House is not responsible for any unclaimed parcels, additional costs for re-delivery will be borne by the customer.

INTERNATIONAL ORDERS DELIVERY:

CAN I SHIP MY ORDER TO INTERNATIONAL LOCATION?

Yes. We ship worldwide! Currently, we are offering FREE shipping & exchange worldwide.

HOW LONG DOES IT TAKE TO SHIP TO MY COUNTRY?

It usually takes estimated 7-14 working days to reach your country.

RETURNS & EXCHANGE

We offer an easy return service, so you can shop with confidence! Try them on in the comfort of your home, and if you it doesn't fit you well, simply return for sizes exchange! Just be careful that you don't stain them with your makeup while trying them on, and that all tags are intact.

HOW DO I MAKE EXCHANGE?

We provide Sizes Exchange & replacements for Defects. If the return item is out of stock, in other size(s)/colour(s), buyer can choose to exchange for other item with equivalent value or top up the difference for higher value item. Otherwise, buyer can choose to retain store credit for future purchase with The House . Strictly no cash refund is allowed. All you need to do is simple:

Send us photos of you wearing the items or screenshot the defects for verification at info@thehouse-group.com.my
All items must be returned in original condition: unworn, unaltered, and unwashed, with the label tag.
Items you wish to return must be mailed back to our HQ address indicated below, within 7 days of receiving your parcel for local orders, and within 14 days for international orders.
Buyers are responsible for the return cost; Joie Mie will bear the shipping fees for exchange items shipment to you for local and international orders.
Free returns is only applicable for domestic orders. International orders are not entitled to free returns.
Free returns is only applicable for one time only.
Joie Mie is not responsible for any losses or unforeseen circumstances during shipments from courier service.
Please send us postage receipt or tracking slip at info@thehouse-group.com.my as proof of returns.

RETURNS ARE NOT APPLICABLE FOR THE FOLLOWING:

Returns are not applicable for Beauty & Heath Products, Accessories, Shoes, Lingeries, Swimwear, Activewear, Leggings, Sports Bra, Invisible Bra Promotional and Sales Items, Special Season Items such as Cheongsam and Limited Editions Items.
Color may vary across screens and measurements are approximate, although we try to ensure accuracy in both. Returns for such reasons are not acceptable, provided that it meets the Returns T&Cs above. We reserve the right to refuse to accept returns due to this reason as a defect.

RETURN ADDRESS:

THE HOUSE (AS0464536-D)

No. 16-3 (3rd Floor) Jalan 31/70A, Desa Sri Hartamas,

50480, Kuala Lumpur, Malaysia

Tel: +60178998295

RETURN FORMS:

If you would like an immediate exchange, kindly fill up the Return Form and identify the items you would like to exchange. The replacement items will be ship to you once the exchange has been approved and processed.

If you're still having problems, please contact customer’s service at info@joiemie.com. Representatives are available daily from 10am-7pm except weekends & public holidays.

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