Q: How to shop?

A: Here’s our Step By Step Shopping Guide: Online Shopping 101


Q: Do I need to register to shop?

A: Registering with us helps speed up the ordering process for you, as we would already have your billing and shipping details. It also allows you to keep track of your current and past order, payment status & tracking number. However, you may still checkout as a guest. Do note that you’re unable to find your tracking number and order details at our store without registering as a member with us. You can still find the above information in your mailbox though.


Q: How do I create an account?

A: Click here to register by filling in your details and following the instructions.


Q: I forgot my password or my password does not work?

A: Click ‘Forget Password’ and key in your email to reset your password


Q: What are newsletters and why should I subscribe to it?

A: Newsletters are usually used to keep you up to date with exclusive deals and product highlights.

Stay updated, and learn about product categories while getting more bang for your buck. You'll be the first to find out about discount promotions and special offers before anyone else does!


Q: URGENT! Can I receive my order tomorrow or specific date if I place the order today?

A: You will receive your orders within 7-9 working days (local orders), 7-15 working days (international orders) upon order placement. Pickups or CODs services are not available at the moment.


Q: How do I apply my store credit/coupon code?

A: On the ‘Checkout’ page, you will see the 'voucher code' column. Just type the code into the column and click 'Add'. The total amount will automatically be deducted and you can proceed with payment. 


Q: I couldn’t make payment for the item that I added to my cart previously. What should I do?

A: Items added to your cart will only be reserved to you within a certain time frame. The item will be sold to the next person in line if payment is not made within the time frame.


Q: How do I make payments?

A: We gladly accept Visa, MasterCard, American Express, Discover, all through PayPal. No changes shall be made after the payment has been successfully made.


Q: Do you offer direct bank transfers?

A: For direct bank transfers, please bank your payment into:

Bank Name: Maybank
Account Name: Chua Sook Wai
Account No.: 1140 850 69440

Please email us at info@joiemie.com or message IG: @joiemie https://instagram.com/joiemie?igshid=pp0jqy5cngih the bank-in slip with the name of the account holder that the transfer was made from so we can check that the payment has come through.

Please note with bank-to-bank payments, it can take up to 2-3 working days to clear into our account. We will only place your order once payment has been received.


Q: Do you offer atm transfer/meetup/cash on delivery (COD)?

A: We do not offer these services at the moment.


Q: Can I make payments using my debit card?

A: Yes. The procedure is the same as with credit cards, follow the step by step guide HERE.


Q: The amount that I paid is different with the amount showed on the website?

A: All transactions are made in Malaysian Ringgit (MYR). The currency shown on the website is an approximate amount for easy browsing only. The conversion rate depends on the bank of your credit card used or PayPal.